Issue
You have created a custom dashboard to identify devices that are not meeting the SLA. However, the data is not being pulled into the dashboard.
Cause
This issue occurs when the SLA configuration (Default or Custom) is not properly configured or active in the Saner CVEM console. Without an active SLA configuration, data related to SLA compliance will not be generated or displayed in dashboards and reports.
Resolution
To ensure SLA data is captured and reflected in the dashboard, please verify that the SLA configuration is active.
Follow the steps below to configure or verify the SLA settings:
Navigate to Patch Management (PM) in the Saner CVEM console.
Click the Gear Icon (⚙️) in the top-right corner.
Select Remediation SLA.
Ensure that an SLA configuration (Default or Custom) is active.
Once the SLA configuration is active, the system will start populating SLA data in the dashboard accordingly.
Additional Information
Kindly refer to the attached screenshots for visual guidance on configuring and verifying the SLA settings.
If the issue persists even after ensuring an active SLA configuration, please contact SecPod Support with relevant details for further assistance.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article