How to Create Remediation SLA Configuration in Saner PM

Overview
Saner PM allows you to create a new Remediation SLA Configuration or modify the existing Default SLA Configuration to apply remediation rules to groups or devices based on tags. This ensures timely patch compliance according to organizational requirements.

Prerequisites

Before beginning, ensure the following:

• You have access to Saner PM Tool with appropriate privileges:

  • Organization Admin or Account Admin – Full access to create, edit, and delete SLA configurations.

  • Normal User with full access – Can create, edit, and delete SLA configurations.

  • Normal User with read-only access – Can only view SLA configurations.

Steps to Create a New SLA Configuration

Step 1: Access PM Tool

• Log in to the Saner web console and select the account.

• Click the Saner icon and select PM (Patch Management).

Step 2: Open Remediation SLA

• On the PM Dashboard, click Gear Icon.

• Select  Remediation SLA Option, it will show all configured SLA configurations.

Step 3: Create SLA Configuration

• Click Create SLA Configuration.

• The New SLA Configuration page appears.

Step 4: Provide SLA Details

• Name – Enter a unique name for the SLA Configuration. (Mandatory)

• Description – Provide a description.

• Based on – Choose between: (Mandatory)

  • Release Date – Uses the patch release date for SLA computation.

  • Detected Date – Uses the date when Saner detected the missing patch.

• Rule Criteria – Check the boxes for the rules to include in the SLA. (Mandatory)

Step 5: Select Scope

• In the Scope section, choose: (Mandatory)

  • Group – Select groups from the drop-down.

  • Tags – Specify tag criteria using Add Criteria and apply.

Step 6: Create SLA

• Click Create.

• Saner creates the SLA configuration based on the specified name, description, rules, and scope.

Note:
Assigning a group or tag is required to activate the Default SLA configuration.