How to Connect a Device to Microsoft Patch Server When WSUS Server search Fails

Product Version: 6.5.0.0

Overview

If the WSUS (Windows Server Update Services) server becomes unavailable, devices may fail to receive updates. To ensure seamless patching and compliance, you can configure devices to connect directly to the Microsoft Patch Server. This article outlines the steps to set up an alternate configuration.

Solution

1. Access Agent Configuration

• Open the Control Panel on the device.

• Navigate to Agent Configuration.

2. Select the Account

• In the Agent Configuration interface, select the appropriate account.

3. Create New Settings

• Click the Create Settings button to define new patching configurations.
  
  

4. Configure Remediation Settings

• Go to the Remediate section.

• Under Vendor Products Patch Server, configure as follows:
  

  • Vendor Products Patch Server: Default with Alternate/Secondary Microsoft Patch Server

  • Secondary Patch Server: http://windowsupdate.microsoft.com

  • When: Default Server Patch Search fails

5. Fill in Configuration Details

• Provide the following information:

  • Settings Name: Enter a unique name for the configuration.

  • Settings Description: Add details to identify the purpose.

  • Device Group: Select the group of devices that will use this configuration.

6. Save the Settings

• Click the Create button to save the new configuration.

Notes

• Ensure that network firewall and proxy settings allow access to http://windowsupdate.microsoft.com .

• It is recommended to test the configuration on a sample device before applying it across all devices.

• This process helps maintain device compliance and ensures timely updates in scenarios where the WSUS server is unavailable.