What to Do if a Device Shows ‘Agent Activated’ but is Not Reporting

Modified on Sun, 11 May at 4:43 PM

Verify Internet/Firewall Access:
Ensure the device has outbound access to SanerNow servers.
Check Agent Services:
Confirm that the Saner Agent service is running. Restart it if needed.
Review Logs:
Check logs at:
C:\Program Files (x86)\SecPod Saner\Agent\<version>\logs\saneragent.log
Look for Activation Errors or Connectivity Issues:
Common causes include DNS issues, proxy misconfigurations, or firewall restrictions blocking connectivity.
Reinstall Agent if Needed:
If the issue persists, uninstall and reinstall the agent, then check again.
Still Facing Issues?
If the problem continues, please contact SecPod Support at support@secpod.com for further assistance.