Resolving "Limit on number of users reached" Error in Saner CVEM

Modified on Mon, 29 Sep at 7:29 AM

Product Version: 6.5.0.0

Overview

Users may encounter the following error message when attempting to log in to the Saner CVEM Console:

Limit on number of users reached. Please try after some time.

This occurs when multiple active sessions exist for a single user, exceeding the allowed session limit.

Screenshot (example):

Affected Deployment Types

On-Cloud
On-Premise / In-House

Reason for the Error

This error occurs when a single user account has multiple active sessions using the same credentials, and the number of sessions exceeds the system-defined limit.

Solutions

Option 1: Log Out of Previous Sessions

The affected user should log out of all previous sessions.
After logging out, attempt to log in again.
This frees up active session slots and usually resolves the issue immediately.

Option 2: Reset Active Sessions

For On-Cloud Customers

If the user cannot identify active sessions, contact SecPod Support: ? Email: support@secpod.com The support team can reset sessions from the backend.

For On-Premise / In-House Customers

Log in to your Ancor server via terminal.
Launch the Ancor CLI:
```
ancor-cli
```
Enter the required password when prompted.
Enter the Service Management CLI:
```
ServiceMgmt
```
Reset or clear the active session for the reported user ID:
```
reset -u <userid>
```
Example:
```
reset -u testaccount@secpod.com
```

Important Notes

If a user account is active in more than five sessions simultaneously, the system will display the error:
Always ensure users log out of sessions they no longer need to avoid exceeding the session limit.
For persistent issues, please contact SecPod Support for assistance.

Conclusion

The 'Max User Active Session Reached' error occurs when the session limit is exceeded for a user. By either logging out of previous sessions or resetting active sessions (depending on deployment type), this issue can be resolved efficiently.

Following the steps outlined above ensures minimal disruption to users and maintains smooth access to the Saner CVEM Console. For further assistance, always reach out to SecPod Support.