How to delete the file and quarantine it using SanerCVEM portal.

Overview

In certain cases, customers may need to delete large files or quarantine specific files on remote devices for security and management purposes. The steps below outline how to perform these actions using the SanerCVEM Endpoint Management (EM) module.

Use Case 1: Deleting a File from a Remote Device

Scenario:

If the customer needs to delete the file 'Installed Security Patches Yearly Report.CSV' from a specific path on a remote device.

Solution

1. Log in to the SanerNow Portal

2. Navigate to the Endpoint Management Module

   • Go to Endpoint Management (EM) > Action > File.
     

3. Create the File Deletion Task

   • Enter the complete file path including the extension.

   • Select the target device(s).

   • Configure the execution frequency (one-time or recurring).

   • Click on Create Response to initiate the deletion task.
     

4. Verify Task Execution

   • Once the device receives the task via SanerNow Agent, the status will be updated as successful.

   • The specified file will be removed from the endpoint.

   • Task status indicators:

     • Saner task status: Displays task execution success.

     • File removal confirmation: The file is no longer present on the remote device.

Use Case 2: Quarantining a File on a Remote Device

Scenario:

If the customer needs to quarantine the file 'Logs analysis.txt' from a specific path on a remote device.

Solution

1. Log in to the SanerNow Portal.

2. Navigate to Endpoint Management (EM) > Action > File.

3. Select the Quarantine Option.

   • Enter the complete file path.

   • Select the target device(s).

   • Click Create Response to execute the quarantine task.
     

4. Verify the Quarantine Action

   • Once the quarantine action is completed, the file will be isolated and cannot be opened.

   • The task status will update to indicate successful execution.

Conclusion

Using the SanerCVEM EM module, customers can efficiently manage files on remote devices by deleting unnecessary files or quarantining potentially harmful ones. Regularly monitoring and managing files ensures better security, optimized storage, and improved device performance.