How to Reset the Password for a User from the Saner CVEM Console

Modified on Thu, 25 Sep at 8:01 AM

Product Version: 6.5.0.0

Overview

Administrators can reset the password for a Saner CVEM user through the Super Admin, Organization Admin, or Account Admin login. This functionality ensures secure access management and helps administrators quickly assist users in regaining access when needed.

Notes

Super Admin can reset passwords for users across all organizations and accounts.
Organization Admin can reset passwords for users under all accounts within their respective organization.
Account Admin can reset passwords only for users within their respective account.
To reset the Super Admin password, please contact the SecPod Support Team at support@secpod.com using the registered Admin or Account Owner email ID.

Applicable Platforms

On-Cloud Deployment
On-Premise Deployment

Steps to Reset a User Password

Step 1: Log in

Access the Saner CVEM console via any supported web browser.
Log in using Super Admin, Organization Admin, or Account Admin credentials.

Step 2: Open Control Panel

Click on the Control Panel located at the top-right corner of the dashboard.

Step 3: Navigate to Users Section

From the left-hand dropdown menu, select Organization.
Click on Users to view the list of registered users.

Step 4: Select the User

Locate the user whose password you want to reset.
Click the Edit button next to their profile.

Step 5: Reset Password

Enable the Reset Password option.
Enter your own Admin password (Super Admin, Organization Admin, or Account Admin) for verification.
Once verified, enter and confirm the new password for the selected user.

Step 6: Save Changes

Click Update to finalize the changes.
Share the new password securely with the respective user.

Conclusion

By following these steps, administrators can successfully reset a user’s password from the Saner CVEM console. This process ensures users regain access quickly while maintaining secure access control across the platform.