How to Disable MFA for Users from Admin Login

Product Version: 6.5.0.0

Overview

This guide explains how to disable Multi-Factor Authentication (MFA) for users from the admin login in Saner CVEM. Administrators can manage MFA settings based on their role and permissions.

Notes

• Super Admin: Can disable MFA for users across all organizations and accounts.

• Org Admin: Can disable MFA for users under all accounts within their respective organization.

• Account Admin: Can disable MFA for users under their respective account only.
  
  

Important: To disable Super Admin MFA, please contact the SecPod Support Team at support@secpod.com using the respective admin email ID or account owner email ID.

Applicable Platforms

• On-Cloud Deployment

• On-Premise Deployment

Steps to Disable MFA for a User

1. Login to Saner CVEM

   • Use any browser to log in with your admin or respective organization user credentials.

2. Access Control Panel

   • Click on the Control Panel icon in the top-right corner of the console.

3. Navigate to Users

   • From the left-hand side menu, select Organization.

   • Click on Users to view the list of users under your organization/account.

4. Select the User

   • Identify the user for whom you want to disable MFA.
     

   • Click on the Lock icon corresponding to that user.

5. Disable MFA

   • Click on Withdraw to disable MFA for the selected user.
     

Note: Always verify that the correct user is selected before disabling MFA to avoid accidental removal of MFA access for critical accounts.