Risk Count Discrepancy on RP Dashboard When Devices Are Added or Removed

Summary

This article explains why the Risk Prioritization (RP) dashboard may show discrepancies in the risk count when devices are added or removed between scheduled scans. It also provides the recommended action to ensure the dashboard reflects the most up-to-date information.

Issue

When devices are added or removed after the last scheduled RP scan and before the next scheduled scan, the RP dashboard may not accurately reflect the current risk count.

Instead, the dashboard will display an exclamation mark with the following message:

"Some devices' properties have changed since the last scan completed on <Date and Time>. A manual scan is recommended."

Cause

The RP dashboard displays risk data based on the most recent scan. When there are changes to the device inventory between scheduled scans, such as:

• New devices added
• Existing devices removed

These changes are not automatically captured until the next scheduled RP scan. As a result, the displayed risk count may temporarily be inaccurate.

Resolution

To update the RP dashboard and synchronize it with the latest device inventory:

• Run a manual RP scan.

This will refresh the risk data and ensure that any newly added or removed devices are accurately reflected on the dashboard.

Recommendation

It is a best practice to run a manual RP scan whenever:

• Devices are added or removed outside of the scheduled scan cycle.
• The exclamation mark and advisory message appear on the RP dashboard.

By doing so, you will maintain accurate risk visibility across your account.