How to Perform Custom Remediation for Applications Requiring Paid Patches Using SanerNow

Introduction:

This knowledge base article outlines the step-by-step procedure to perform custom remediation for applications requiring paid patches using the SanerNow.

Steps to Perform Custom Remediation

Step 1: Log in to SanerNow

1. Log in to the SanerNow web console.
2. Select the Account you want to work with.
3. Click the SanerNow tools icon and select the PM (Patch Management).

Step 2: Navigate to Missing Patches

1. In the PM dashboard, click the Missing Patches tab on the navigation bar.
2. The Missing Patches screen lists both OS and third-party patches.
   
3. Uncheck OS to view only third-party patches.
   

The Asset column displays the application name, while the Patch column lists the patch details, including the vendor site where the patch is available.

Step 3: Select Applications for Patching

1. Locate the required applications in the Third-Party Patches list.
2. Select the applications by clicking the checkbox next to the application name.
3. Click the Apply Selected Patches button.

4. The Create Patching Task window will pop up.

The Create Patching Task window displays the total number of patches applied under the Task Impact section.

Step 4: Configure the Patching Task

1. Provide the following mandatory inputs:
   • Task Name: Enter a name for the patching task.
   • Remediation Schedule: Choose when the patches should be applied:
     • Immediate: Patches are applied immediately.
     • After Scheduled Scan: Patches are applied after the scheduled scan by the SanerNow Agent.
     • Custom Date: Select a date and time frame for applying patches.

Step 5: Upload Custom Patch Files

1. Upload a Custom Patch file for each application selected for patching.
2. Ensure the file contains the necessary details for SanerNow to fetch and install the patch.

Supported File Formats for Custom Patch Files:

• Windows: inf, reg, ps1, bat, exe, msi, msp
• Unix: sh, deb, rpm
• macOS: sh, pkg, dmg (pkg, app)

Step 6: Verify Patch Information

1. Review the Patch Name, Version, and Release Date fields.
2. If needed, modify the information in these fields.
3. Click Confirm next to the Release Date box for each selected application.
4. A green tick appears next to the Release Date box upon confirmation.

Step 7: Apply Selected Patches

1. Click the Apply Selected Patches button.
2. SanerNow will execute the patching task as per the configured schedule.
3. The remediation process will address vulnerabilities in the selected applications.

Conclusion:

By following the above steps, you can effectively perform custom remediation for applications requiring paid patches using SanerNow Patch Management. If you need further assistance, please contact SanerNow Support.