Understanding Patch Failure Reasons in SanerCVEM tool

Overview

SanerCVEMprovides detailed insights into patching failures, helping users troubleshoot and remediate issues efficiently. This document outlines the possible reasons for patch failures and their resolutions.

Applicable Platforms

• On-Cloud Deployment

• On-Premise Deployment
  
  Possible Reasons for Patch Failure
  

Please find our response indicating the possible reason(s) for the Patching Failure Reason indicated on SanerCVEM

1. Selected patch not available in software repository, Unable to locate package:

• This occurs when Windows Update is configured with WSUS and the required patches are not approved.

2. The required patch is not found in the software repository:

• Similar to the above issue, this can also occur if devices have not been rebooted after applying previous patches before recreating the remediation job.

3. The patched version of the package seems to be the same as the previously vulnerable version. Please ensure your package repository is up-to-date:

• Common in Linux systems when Yum or APT is configured with a local repository that is not up-to-date.

4.Error code:0x80240022, Error code:0x80072ee2, Error code:0x80072efe, Error code:0x80072f8f, Error code:0x8024000b, Error code:0x8024001e, Error code:0x80240438, Error code:0x8024402c, Server execution failed (0x80080005):

• Common Error Codes: 0x80240022, 0x80072ee2, 0x80072efe, 0x80072f8f, 0x8024000b, 0x8024001e, 0x80240438, 0x8024402c, Server execution failed (0x80080005).

• Possible Causes:

  • Insufficient space on the C drive.

  • Corrupted system files.

  • Windows Update service is disabled.

  • Conflicts with security programs, antivirus, or firewall settings.

  • Corrupt Windows Update components.

5. Network Error during update:

• Ensure the device has a stable internet connection with a minimum recommended bandwidth of 2 MB per second.

6. A system shutdown is in progress. (0x8007045b):

• A pending system reboot might be required. Retry patching once the device is back online.

7. The remediation task failed. Please retry or re-schedule the remediation, Installation failed, Patch installation failed, Remediation errors, Unknown, Remediation skipped. A pre-requisite feature upgrade is not selected:

• The device may require a reboot before proceeding with additional patches. Restart the device and retry the remediation task.

8. The patched version of the package seems to be the same as the previously vulnerable version. Please ensure your package repository is up-to-date, Unable to locate package, Dpkg remediation failed:

• The device’s local repository is outdated and unable to connect to the online repository, preventing it from listing the latest package versions.

 
9. OS update not available , User not found or Incorrect Username/Password provided for remediation. This is a pre-requisite to initiate remediation on Apple silicon systems: (Mac Device)

• Ensure the Mac device is compatible with the OS upgrade before applying the patch.

• For Mac M1-based processors, create a user account with local volume permissions, as it is a prerequisite for applying OS updates.

• Use the prescribed script while applying remediation for Mac OS updates, ensuring the credentials of a user with the necessary permissions are included.

 
10. Patch information is not available. Vendor has likely not published a fix:

• This typically occurs when the vendor has not published a fix for the vulnerability.
  
  
  Conclusion
  Understanding the reasons behind patching failures helps in effective troubleshooting and remediation. By ensuring repository updates, proper system configurations, and necessary reboots, users can resolve most patch failures efficiently. If issues persist, review system logs and verify connectivity to required repositories for further debugging