License Not Released After Agent Uninstall

Overview

This article explains why a license may continue to be consumed after uninstalling the Saner agent from a device and provides clear steps to completely remove the device from the console and release the associated license.

Issue Description

A device that already had an active license was intentionally uninstalled to test the remote-uninstall functionality. After reinstalling the agent, activation failed because the previous license was never released.

Observed behavior:

• The device appears as “Uninstalled” in the Saner console

• The device continues to consume a license

• Reinstallation fails due to license exhaustion

Why This Happens

When the Saner agent is uninstalled from an endpoint, the device record is retained in the console and moved to the Unmanaged Devices list. Until this device entry is explicitly removed from the console, the associated license remains reserved.

Resolution

To fully remove the device and free the license, the device entry must be deleted from the console.

Step-by-Step Solution

Step 1: Confirm Agent Is Uninstalled

Ensure that the Saner agent is completely removed from the endpoint.

• If the agent is still present, uninstall it locally or via remote uninstall.

Step 2: Locate the Device in the Console

1. Log in to the Saner console

2. Navigate to: Asset Management / Devices → Unmanaged Devices

3. Locate the device marked as Uninstalled

Step 3: Delete the Device Entry

1. Select the affected device

2. Click Delete from the console actions

3. Confirm the deletion

Once deleted:

• The device entry is permanently removed from the console

• The associated license is released immediately

Post-Resolution Validation

• Verify the license count under License Management

• Reinstall the agent on the endpoint

• Activate the agent successfully using the freed license

Important Notes

• Devices in the Unmanaged Devices list continue to consume licenses until explicitly deleted

• Uninstalling the agent alone does not release the license

• Always delete unused or decommissioned devices from the console to avoid license exhaustion