Clearing Windows Update Files to Resolve Update Errors

Purpose

During remediation jobs, devices may encounter issues related to Windows Update, such as error codes or failure to search and download KB patches. These issues typically arise when the Windows Update components are in an unstable state.

Solution

To address this, the Endpoint Management (EM) module provides an option to clean up residual or corrupted Windows Update files. This helps restore stability, enabling successful patching and remediation.

The following steps outline how to perform this clean-up using the TuneUp option in the EM module.

Steps to Perform Windows Update Cleanup

1. Navigate to the Endpoint Management Module

   • Go to the EM module on the console.

   • Click on TuneUp.

2. Select the Cleanup Task

   • In the TuneUp section, ensure that:

     • The Sub Task is set to System Cleanup.

     • Under Action, select Clear Windows Update Files.
       (Refer to the screenshot below)

3. Create the Response

   • Enter a suitable Response Name and Response Description.

   • Click Create Response.
     

Track the Job Execution

• Upon creation, you will be navigated to the Action Status page.

• Alternatively, you can manually go to the Action Status tab to monitor the job progress and status updates.
  (Refer to the screenshot below)

1. Verify the Cleanup on the Device

   • To confirm the action was successful, verify at the device level.

   • You should see that the relevant Windows Update files have been cleaned up, indicated by the modified date.
     (Refer to the screenshot below)

Additional Notes

• This action is safe to perform and is specifically designed to resolve Windows Update-related issues.

• Performing this task does not affect other system components.