How to Restart Services in the SanerCVEM Ancor Server and Verify Listening Port Status and Versions

Overview: 

Sometimes, the hosted On-premise URL may fail to load in a browser due to unknown reasons. This is often caused by necessary services or ports not being in a listening state. This guide explains how to restart essential services, check listening port statuses, and verify installed versions of critical components. 

 
Applicable Platform:  
On-Premises Deployment 

 
Solution: 
1. Check Listening Ports and Service Details 

Log in to the Ancor server and execute the following command to view the status of all ports and services: 

netstat -nltp   
 

2. Restart Necessary Services 

Follow these commands to restart the required services individually: 

3. Analyze Ancor Server Logs for Debugging 

cd /usr/local/scaprepo/logs   

vim Ancor.log   
 
 

Access the Apache-Tomee directory to review the catalina.out and access logs: 

cd /usr/local/scaprepo/apache-tomee-plus   

vim catalina.2023-09-22.log   
 
 

4. To Retrieve the Account ID 
Use the following command to find the correct account ID in the logs: 
      grep -i 'root ' /usr/local/scaprepo/logs/Ancor.log*    
 

5. Check Installed Versions of Services 
Run the appropriate commands to check the installed versions of key services: 

Redis :  redis-server --version   

MongoDB: mongo --version   

Apache: apache2 -v   

MySQL : mysql --version   

Python : python --version   

 
 

Conclusion 

By following this guide, you can troubleshoot and resolve issues related to service failures or port unavailability in the SanerCVEM Ancor server. Regularly monitoring service statuses and verifying their versions helps maintain optimal server performance.