Configuring Windows Firewall to Allow Port 443, Ping Requests, and Access to saner.secpod.com for Seamless Connectivity

Product Version: 6.5.0.0

Overview

In certain customer environments, network ports or connections may be inadvertently blocked, which can interfere with the normal operation of Saner CVEM and related services.

To ensure seamless communication and smooth troubleshooting, this guide provides step-by-step instructions for configuring the Windows Firewall to:

• Allow inbound traffic on port 443 (HTTPS) for secure communication.

• Permit ping requests (ICMP Echo Requests) for network diagnostics.

• Enable access to saner.secpod.com for uninterrupted communication with SecPod servers.

Solution

Steps to Configure a Firewall Rule for Port 443 (HTTPS)

1. Open Windows Defender Firewall with Advanced Security

   • Click on the Start menu, type Windows Defender Firewall, and select Windows Defender Firewall with Advanced Security.

2. Navigate to Inbound Rules

   • In the left pane, select Inbound Rules to view and manage rules for incoming traffic.

3. Create a New Rule

   • In the right pane, click New Rule to launch the New Inbound Rule Wizard.

4. Select Rule Type

   • Choose Port as the rule type, then click Next.
     

5. Specify Protocol and Port

   • Select TCP as the protocol.
     

   • Enter 443 in the Specific local ports field.

6. Allow the Connection

   • Choose Allow the connection and click Next.

7. Choose Profiles

   • Select Domain, Private, and Public so the rule applies to all network environments.

8. Name the Rule and Finish

   • Provide a descriptive name such as Allow Port 443 (HTTPS).
     

   • Click Finish to save the rule.

Steps to Allow Ping (ICMP Echo Request)

1. Repeat Steps 1–3 from the section above to open the New Inbound Rule Wizard.
   

2. Select Rule Type

   • Choose Custom, then click Next.

3. Select Programs

   • Leave the default option All programs and click Next.

4. Select Protocol and Ports

   • From the Protocol type dropdown, select ICMPv4.
     

   • Click Customize, select Specific ICMP types, and enable Echo Request.
     

5. Specify IP Addresses

   • Select Any IP address for both local and remote. (Optional: configure specific IPs if required.)
     

6. Allow the Connection

   • Choose Allow the connection, then click Next.

7. Select Profiles

   • Choose Domain, Private, and Public.
     

8. Name the Rule and Finish

   • Provide a name such as Allow ICMPv4 Echo Request (Ping) and click Finish.

Conclusion

By following these steps, you have successfully configured the Windows Firewall to:

• Allow inbound traffic on port 443 (HTTPS).

• Permit ICMPv4 Echo Requests (ping).

These configurations ensure secure communication with saner.secpod.com and facilitate smoother troubleshooting and diagnostics.